We are sorry that you received a faulty item!
Please contact customer support here and provide photo evidence of the fault and we will work quickly to get this resolved for you.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged or incorrect must be made within 48 hours of the delivery date.
We currently offer subsided returns to the below countries. 🌎
Here is a list of our return charges through our returns portal:
UK: Return - £2*, Exchanges - FREE
*The £2 fee will be due at the point of submitting the return and it is for each return that is made, so please be mindful of how many returns you wish to make. It's beneficial to yourself and the environment to make as little returns as possible. If you benefit from a promotional shipping offer, a standard shipping fee of £4.99 will be added to the return cost.
If you return multiple items together in one parcel from the same order, this costs a total of £2*. However, if you decide to make separate returns, you will be charged £2* for every returned parcel.
If your country isn't listed, then you'll be asked to return through "self post". You'll be required to return through a courier of your choice.
We always recommend returning your order through our returns portal as this means we can track your return every step of the way. We cannot be held liable for any items that fail to reach us. Please keep hold of the receipt!
Tracking information is available for all returns registered through our return portal.
*Please note it can take up to 10 days for us to process your return from the date we receive it.
Go to our return portal, (click on Make A Return below)
Enter your order number (e.g. 12345) and shipping postal (zip) code OR email address.
Select which item(s) you are returning and why.
Download your returns label and attach to your parcel. You may need to go to your nearest drop off point.
Select a variant to add to cart