Политика возврата
WHAT IS YOUR RETURN POLICY?
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Items must not have any marks, damage, odour, hair and must be in original condition or the return/exchange will be refused.
- We reserve the right to refuse returns that are shipped after the 30-day grace period has expired or for items that are not returned to us in their original condition.
- Socks and underwear can only be returned if they're fully sealed and in their original packaging.
- View full returns policy here.
RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item!
Please contact customer support here and provide photo evidence of the fault and we will work quickly to get this resolved for you.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged or incorrect must be made within 48 hours of the delivery date.
RETURNS INFORMATION
We currently offer subsided returns to the below countries. 🌎
Here is a list of our return charges through our returns portal:
UK: Return - £2*, Exchanges - FREE
*The £2 fee will be due at the point of submitting the return and it is for each return that is made, so please be mindful of how many returns you wish to make. It's beneficial to yourself and the environment to make as little returns as possible. If you benefit from a promotional shipping offer, a standard shipping fee of £4.99 will be added to the return cost.
If you return multiple items together in one parcel from the same order, this costs a total of £2*. However, if you decide to make separate returns, you will be charged £2* for every returned parcel.
If your country isn't listed, then you'll be asked to return through "self post". You'll be required to return through a courier of your choice.
We always recommend returning your order through our returns portal as this means we can track your return every step of the way. We cannot be held liable for any items that fail to reach us. Please keep hold of the receipt!
Tracking information is available for all returns registered through our return portal.
*Please note it can take up to 10 days for us to process your return from the date we receive it.
How to do a return
Step 1
Go to our return portal, (click on Make A Return below)
Step 2
Enter your order number (e.g. 12345) and shipping postal (zip) code OR email address.
Step 3
Select which item(s) you are returning and why.
Step 4
Download your returns label and attach to your parcel. You may need to go to your nearest drop off point.